A customer orders a new ITB after the original ITB reaches its end of life. When the customer
receives the replacement ITB, she calls HP Support because 10 rollers are also included in the
shipment. What should you tell the customer?

A.
The incorrect ITB kit was shipped. Return the ITB to HP, and HP will ship the correct service kit
within a week’s time.

B.
Install the rollers in the product and then send a job to the printer. The rollers are used to help
calibrate the ITB to its new engine.

C.
The rollers are pressure rollers that must be installed in the replacement ITB before it is placed
in the product engine.

D.
HP recommends replacing all rollers at the same time the ITB is replaced, even if some rollers
do not appear to be worn.

Explanation: