An organization uses Dynamics 365 Sales. The organization has accounting and customer service departments.
You must restrict users in customer service from being able to change the value of the balance field on the Contact records. The accounting team must be the only team able to edit this field.
You need to create the appropriate solution without any customizations.
What should you do first?
A. Enable field security for the balance field and grant the customer service team read and update permissions.
B. Create a customer service form and role and make the balance field read-only.
C. Enable field security for the balance field and grant the accounting team read permissions.
D. Enable field security for the balance field and grant the customer service team read permissions.
Explanation:
Improve user’s productivity with the new forms in the Customer Service Hub. The form type of the new forms is Main.
The Main forms come with an improved user experience optimized for agent productivity, helping to maintain context while working on related records. Main forms provide the primary interface where the agents can view and interact with their data in Microsoft Dynamics 365 Customer Service.