You are the messaging engineer for your company. Your company has an Exchange Server 2007 messaging system.

The messaging system includes three Exchange Server 2007 servers. One server hosts the Mailbox server role, one server hosts the Hub Transport server role, and one server hosts the Client Access server role.
The mailbox server contains a mailbox named Cust omer Issues.

You need to recommend a solution for managing e-mail messages that are related to customer problems and complaints. Your solution must meet the following requirements:

Provide each user with a folder named Customer Issues.
Automatically send a copy of messages identified by users as customer problems or complaints to the Customer Issues mailbox.
The Customer Issues mailbox contains e-mail messages identified by users as customer problems or complaints.

Which two elements should your solution include? (Each correct answer presents part of the solution.
Choose two.)

A.
Enable the Journaling agent on the Hub Transport server role.

B.
Enable the Transport Rule agent on the Hub Transport server.

C.
Enable the managed folder assistant to run on the mailbox server once a day.

D.
Create a journal rule and define the scope as global. Configure the journal rule to journal e-mail for all
recipients and send all messages to the Customer Issues mailbox.

E.
Create a transport rule that inspects e-mail messages coming from customers Internet domains. Configure
the transport rule to send a copy of messages from customers to the Customer Issues mailbox.

F.
Create a managed custom folder named Customer Issues. Configure a managed content setting that sends
copies of all mail in the Customer Issues folder to the Customer Issues mailbox. Create a managed folder
mailbox policy that includes the Customer Issues folder and assign that policy to all mailboxes.

Explanation:
Messaging Records Management is accomplished thru managed folders, mailbox folders to which managed content settings are applied. Following company policy, the user sorts messages or entire folders into such managed folders. Periodically, Exchange applies content settings to these segregated messages. When such an email reaches a retention limit, its archived, deleted, flagged for scrutiny, or the event is simply logged.

EMC > Organization Configuration > Mailbox > New Managed Custom Folder…

EMC > Organization Configuration > Mailbox > Managed Custom Folders > New Managed Content Settings…

EMC > Organization Configuration > Mailbox > New Managed Folder Mailbox Policy…

EMC > Server Configuration > Mailbox > Properties > MRM > Schedule the Managed Folder Assistant…

http://technet.microsoft.com/en-us/library/bb310756.aspx

http://technet.microsoft.com/en-us/library/bb123548.aspx