Consumption statistics for individual cloud service offerings is used by which of the following ITIL processes?

A.
Supplier management

B.
Continuous service improvement

C.
Service level management

D.
Information security management

Explanation:
ITIL defines Service Management as “a set of specialized organisational capabilities for providing value to
customers in the form of services”.
The managed service provider will intermediate between the cloud service provider and consumer, aligning the
two and ensuring minimal service disruptions.
ITIL Service Level Management aims to negotiate Service Level Agreements with the customers and to design
services in accordance with the agreed service level targets. Service Level Management is also responsible for
ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor
and report on service levels.

https://blog.kloud.com.au/2016/04/06/consumption-based-service-management/
http://wiki.en.it-processmaps.com/index.php/Service_Level_Management