Mark works as a Systems Administrator for TechMart Inc. The company has a Windows-based
network. The company is adding an open, high-speed, wireless access for their customers and
secured wireless for employees at all 37 branches. He wants to check the various security concerns
for ensuring that business traffic is secured. He is also in under pressure to make this new feature a
winning strategy for a company. Mark wants the employees to be free to troubleshoot their own
wireless connections before contacting him. Which of the following is the basic troubleshooting step
that he can ask them to do?

A.
To power cycle the wireless access points and then reboot the systems.

B.
To configure the network to use only Extensible Authentication Protocol (EAP).

C.
To reboot the computers they are using and then use the MAC filtering.

D.
To right-click the network icon in the system tray and then select Troubleshoot Problems.

Explanation:
The basic troubleshooting step that Mark can ask his employees is to right-click the network icon in
the system tray and then select Troubleshoot Problems.
framework providing for the transport and usage of keying material and parameters that are
generated by EAP methods. EAP is not a wire protocol and it defines only message formats.