Mark works as a Systems Administrator for TechMart Inc. The company has a Windows-based network.
The company is adding an open, high-speed, wireless access for their customers and secured wireless for
employees at all 37 branches. He wants to check the various security concerns for ensuring that business
traffic is secured. He is also in under pressure to make this new feature a winning strategy for a company.

Mark wants the employees to be free to troubleshoot their own wireless connections before contacting him.
Which of the following is the basic troubleshooting step that he can ask them to do?

A.
To power cycle the wireless access points and then reboot the systems.

B.
To configure the network to use only Extensible Authentication Protocol (EAP).

C.
To reboot the computers they are using and then use the MAC filtering.

D.
To right-click the network icon in the system tray and then select Troubleshoot Problems.