Your company has a private cloud that contains a System Center 2012 Service Manager
infrastructure.
The help desk uses Service Manager to manage and track incidents.
Service desk analysts report that they receive many Windows 7-related incidents.
You need to create a classification for the Windows 7-related incidents.
What should you configure to create the classification? To answer, select the appropriate
configuration in the answer area.
Answer: 
Explanation:
The answer is correct, read the artcicle below:
https://technet.microsoft.com/en-us/library/hh519706(v=sc.12).aspx
“ou can use lists in Service Manager to classify different objects, such as incidents, change requests, activities, or configuration items. A list represents a property of an object, and it includes one or more list items. Each list item represents a possible value for a property.”
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