You work as a Network Administrator at ABC.com. The network includes a System Center 2012
infrastructure.
System Center 2012 – Service Manager is used in the company for the tracking and resolution of
technical support tickets. Users use the Service Manager Self-Service Portal to create incidents to
report technical issues.
A server hosting a line-of-business application develops a fault. You discover that users have
created many incidents reporting the same problem.
What is the quickest way to resolve all the incidents?

A.
By creating a parent incident.

B.
By creating a child incident.

C.
By creating a queue.

D.
By creating an incident template.