You enable status reason transitions for the

case entity.

You cannot reactivate a case due to an issue with the current status reason.

You need to correct the issue.

What should you do?

A. Using status reason transitions, ensure that all active status reason options have at least one value.

B. Us

ing status reason transitions, add a new active status reason to the current status reason for the case.

C. Using status reason transitions, ensure that all inactive status reason options have at least one value.

D. Using status reason transitions, add a n

ew inactive status reason to the current status reason for the case.

References:

https://technet.microsoft.com/en-us/library/dn660979.aspx