You are an administrator

for an organization that uses Microsoft Dynamics 365.

Your mobile users are often in area where they do not have Internet access, but they still need to be able to access and edit records through the Dynamics 365 app for mobile phones.

What should you do

?

A. Instruct users to view the needed records prior to entering an area with no Internet access so they can view them through the recent records cache.

B. Allow users to use Microsoft Dynamics 365 for Outlook. and instruct users on how to configure the o

ffline filters.

C. Enable the enhanced offline experience in Settings > Mobile Offline in Microsoft Dynamics 365 and adjust the Organization data download filter on each of the needed entities.

D. In the entity settings under Outlook & Mobile, configure th

e Organization data download filter for each of the needed entities.

References:

https://www.microsoft.com/en-US/Dynamics/crm-customer-center/configure-mobile-offline-synchronization-for-dynamics-365-for-phones-and-tablets.aspx