Company Background

Corporate Information
Consolidated Messenger is a large logistics company which provides logistics services and it has recently purchased Kosta .Ltd to meet the business needs.

Physical Locations
Consolidated Messenger is located in New York with 7,500 employees and 4,500 desktops.
Kosta .Ltd is located in Hiroshima with 1,800 employees and 1,500 desktops.

The organization has 7 warehouses located around the world and the warehouses have desktops that are not connected to the corporate network.

Existing Environment

Existing Licensing Solution
Consolidated Messenger uses a Select License agreement to purchase licenses. All desktops have a Microsoft client operating system installed under an OEM license.

Kosta .Ltd uses an Enterprise Agreement to purchase licenses.

Existing IT Environment
Consolidated Messenger has most desktops with Windows XP Professional installed, and some desktops have Windows XP Home Edition installed.

All desktop software for Kosta .Ltd is licensed under the Professional Desktop Full Platform offering of the Enterprise Agreement.

Business Requirements

Problem Statements
The staff of Consolidated Messenger reports that Long-distance calls between offices are expensive and the outside consultants is not allowed to troubleshoot server issues because of the limited IT budget.

Business Goals
Consolidated Messenger has the following business goals:
* Provide users with the ability to work in any language on any desktop within the organization
* Have a single Volume Licensing program for the entire organization, including Kosta .Ltd.
* Minimize support costs
* Provide a better method of tracking and managing software licenses
* Reduce the administrative effort for desktop activation
* Reduce the charges for long-distance telephone calls made between offices
* Retain ownership rights for all software licenses

Question
In the following options, which Software Assurance benefit should you recommend to satisfy the company’s business goals?

A.
Extended Lifecycle Hotfix Support

B.
24×7 Problem Resolution Support

C.
Cold Backups for Disaster Recovery

D.
Enterprise Source Licensing Program

E.
None of the above