Your enterprise maintains local customers only (no global customers). A customer has called the
head office to dispute a bill. You determine the customer was overcharged. How should you
make the adjustment to the customer’s account?

A.
Enter Maintenance Mode and adjust the customer’s account. Then issue worksheet Style
350: Download Global Account Adjustments.

B.
Enter Maintenance Mode and adjust the customer’s account. The adjustment will be
downloaded when the head office issues worksheet 401:
Request Data Upload or on the next scheduled connection.

C.
Perform the account adjustment at the appropriate store. Then issue worksheet Style 51:
Execute SQL Command.

D.
Perform the account adjustment at the appropriate store. The adjustment will be uploaded
when the head office issues worksheet 401: Request Data Upload or on the next scheduled
connection.