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Category: MB-240

Exam MB-240: Microsoft Dynamics 365 for Field Service

Which key item do you need to configure before the customer service agents will be able to convert a case to a

As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience. Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes. You need to ensure that the cases that the customer service team creates can […]

You are a Dynamics 365 for Field Service system administrator.

You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer. Solution: You implement the following configuration changes. 1) Create Agreement 2) Define Booking […]

Does this meet the goal?

You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer. Solution: You implement the following configuration changes. 1) Create Agreement 2) Define Booking […]

Does this meet the goal?

You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer. Solution: You implement the following configuration changes. 1) Create Agreement 2) Define Agreement […]

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately cap

You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings. Solution: You implement the following configuration changes: 1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks. 2) Assign […]

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately cap

You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings. Solution: You implement the following configuration changes: 1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks. 2) Assign […]


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