You are a consumer support technician.

A user downloads and installs the latest drivers for the audio devices from the manufacturer’s Web site. Before the installation, all devices on the computer worked properly.

After installing the new drivers, the computer fails to produce any sound.

You need to ensure that the sound card functions properly.

What should you do?

You are a consumer support technician.

A user wants to install Windows Vista on a new portable computer that is secured by using the Bit Locker technology. The user also wants to implement native, multi-factor authentication on the computer.

You need to install Windows Vista and configure the indicated security.

What two actions should you choose? (Each correct answer presents part of the solution. Choose two)

You are a consumer support technician.

A customer upgrades a Microsoft Windows XP computer to Windows Vista. The customer reports that one of their productivity applications no longer works.

You verify that the application is compatible with Windows Vista.

You need to ensure that the customer can use the productivity application.

What should you do?

You are a consumer support technician.

A parent has configured the Parental Controls service to prevent children from accessing specific games. The parent suspects that the children are accessing these games.

You need to verify whether the children are circumventing the Parental Controls service.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician. The Microsoft Windows Security Center system tray icon on a users computer displays security-related notifications about the absence of antivirus software.

The user installs third-party antivirus software.

The Windows Security Center system tray icon continues to display notifications about the absence of antivirus software.

You need to prevent the Windows Security Center security notifications from being displayed.

What should you do?

You are a consumer support technician for your company.

A user creates a shared folder named Data on a computer that runs Windows Vista. The user wants other users on the network to be able to save files in this folder.

You need to assign the share permissions to other users to view and save files in this shared folder.

What should you do?

You are a consumer support technician. A customer submits a print job to an inkjet printer that is connected to the computer with a USB cable.

When the customer prints color documents, the colors yellow and green do not appear.

You need to ensure that the print device prints documents in full color.

What should you do?

You are a consumer support technician. A computer that runs Windows Vista supports Bluetooth. However, the computer fails to detect a new Bluetooth-enabled mouse.

You need to connect the Bluetooth-enabled mouse to the computer.

What should you do?

You are a consumer support technician. A user sets up a Web site for a small business.

When the user opens the Web site, a Security Report window displays a warning that the Web site is a phishing Web site.

You need to recommend a solution that allows the Web site to be reevaluated as a non-phishing Web site.

What should you do?

You are a consumer support technician.

A parent has configured the Parental Controls service to prevent children from accessing specific games. The parent suspects that the children are accessing these games.

You need to verify whether the children are circumventing the Parental Controls service.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)