You are a consumer support technician. You upgrade the operating system on your computer from Microsoft Windows XP Service Pack 2 to Windows Vista Home Premium Edition.

An application that ran successfully prior to the upgrade fails to launch after the upgrade.

You need to launch the application successfully.

What should you do?

You are a consumer support technician. You upgrade the operating system on your computer from Microsoft Windows XP Service Pack 2 to Windows Vista Home Premium Edition.

An application that ran successfully prior to the upgrade fails to launch after the upgrade.

You need to launch the application successfully.

What should you do?

You are a consumer support technician. A user installs two applications from the same software vendor on a computer that runs Windows Vista . The two applications are designed to run on Microsoft Windows 2000.

One application runs successfully in Windows 2000 compatibility mode. The other application fails. The failed application requires elevated privileges when it runs.

You need to configure the Windows Vista computer to run the failed application. You want to achieve this goal by granting the least possible level of privilege.

What should you do?

You are a consumer support technician. A user exchanges files by using a peer-to-peer file transfer application.

After a file exchange, the users computer begins to perform poorly. The user restarts the computer and notices an additional entry on the boot menu.

You discover that the new entry on the boot menu is initializing a malicious software application.

You need to configure the computer to start without launching the malicious software.

What should you do?

You are a consumer support technician.

A customer performs a complete PC backup of his Windows Vista computer before installing a custom application. After the application is installed, the computer fails to restart.

You need to provide the customer with the procedure to perform a complete restoration of the computer.

What should you instruct the customer to do first?

You are a consumer support technician.

A user wants to share only music, video, and image files with other computers that run Windows Vista on a private home network.

You need to configure the user’s computer to ensure that the user is able to share only music, video and image files on the home network.

What should you do?

You are a consumer support technician.

A user transfers a series of high-definition video (HDV) clips from a camcorder to a computer. The user adds audio, transitions, and credits to the video by using Windows Movie Maker.

You need to maintain the highest possible video quality when the video is published.

What should you do?

You are a consumer support technician.

Four users share a computer that runs Windows Vista. One of the users reports a problem. When the user logs on to the computer, a black window flashes open and then quickly closes. The user also reports that the computer performs poorly. The other three users do not experience these problems.

You suspect that the computer performs poorly because of malicious software.

You need to identify the source of the malicious software.

What should you do?

You are a consumer support technician. A customer submits a print job to an inkjet printer that is connected to the computer with a USB cable.

When the customer prints color documents, the colors yellow and green do not appear.

You need to ensure that the print device prints documents in full color.

What should you do?

You are a consumer support technician.

A user modified a 20-GB data file on her computer. The user reports that now when she opens the data file, the computer is considerably slower than it was before.

You need to improve the performance of the computer.

What should you do?