You are a consumer support technician.

Four users share a computer that runs Windows Vista. One of the users reports a problem. When the user logs on to the computer, a black window flashes open and then quickly closes. The user also reports that the computer performs poorly. The other three users do not experience these problems.

You suspect that the computer performs poorly because of malicious software.

You need to identify the source of the malicious software.

What should you do?

You are a consumer support technician. A customer recently upgraded a computer from Microsoft Windows XP to Windows Vista.

The customer is unable to start the antivirus software, which was available in Windows XP.

You need to ensure that the customer is able to start the antivirus software.

What should you do?

You are a consumer support technician.

A customer needs to use a custom application on her Windows Vista computer. The custom application saves data to the %programfiles%\app1 folder.

You install the custom application on the customers computer.

You need to ensure that the customer can run the custom application.

What two configurations should you recommend? (Each correct answer presents a complete solution. Choose two.)

You are a consumer support technician. A user has a computer that runs Windows Vista.

The user runs a video clip by using Microsoft Windows Media Player.

The video clip skips in the middle of the playback and stops working. You suspect that lack of system resources may be the cause of the problem.

You need to identify the system resource that is causing the video playback problem.

What should you do?

You are a consumer support technician.

A user reports that after subscribing to an online media service, an unrecognized toolbar and pop-up messages appear in Internet Explorer.

You need to eliminate the unrecognized toolbar and pop-up messages.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician.

A user has a computer that runs Windows Vista. The computer is located in a home office and stores 20 GB of pictures, movies, and music.

The user plans to access the content from the other rooms in the house by using the Microsoft Windows Media Center application.

You need to recommend to the customer the devices that support streaming content from Windows Vista.

Which two devices should you recommend? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician.

You need to ensure that a computer is inaccessible if Windows Defender fails.

What should you do?

You are a consumer support technician. A user installs two applications from the same software vendor on a computer that runs Windows Vista . The two applications are designed to run on Microsoft Windows 2000.

One application runs successfully in Windows 2000 compatibility mode. The other application fails. The failed application requires elevated privileges when it runs.

You need to configure the Windows Vista computer to run the failed application. You want to achieve this goal by granting the least possible level of privilege.

What should you do?

You are a consumer support technician. A user has a large library of music CDs. The user plans to store the CDs in a digital format on a computer that runs Windows Vista.

The user has identified the following requirements:

The music stored on the computer must be of the highest possible quality.
The music must be transferable to another computer only when the appropriate digital rights are available.

You need to ensure that the outlined user requirements are met.

Which three actions should you perform? (Each correct answer presents part of the solution. Choose three.)

You are a consumer support technician. You install and configure Windows Vista for a customer who wants to subscribe to ten newsgroups.

You need to configure the computer so that the customer can subscribe to the newsgroups.

What should you do?