You are a consumer support technician.

You have installed Windows Vista on a customers computer.

You need to ensure that you can establish Remote Assistance connections to the customers computer.

What should you do?

You are a consumer support technician.

A user has a portable computer that runs Windows Vista. The computer has a built-in wireless network adapter.

A wireless broadband router is used to provide wireless network access to the portable computer. The Service Set Identifier (SSID) broadcast of the router is disabled. The portable computer fails to connect to the wireless network.

You need to ensure that the portable computer can connect to the wireless network.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a consumer support technician. A family shares a computer. Each family member has a separate user account.

You need to restrict access to the Internet for the user accounts of the children to prevent them from connecting to specific Web sites and all sites that are not approved for children.

Which three actions should you perform on the childrens user accounts? (Each correct answer presents part of the solution. Choose three.)

You are a consumer support technician. A customer wants to display a feed from Woodgrove Bank in Windows S idebar.

This is not a default feed in Windows Vista Sidebar .

You need to configure S idebar to display the Woodgrove Bank feed.

You add the Feed Headlines gadget to Sidebar.

What should you do next?

You are a consumer support technician.

Four users share a computer that runs Windows Vista. One of the users reports a problem. When the user logs on to the computer, a black window flashes open and then quickly closes. The user also reports that the computer performs poorly. The other three users do not experience these problems.

You suspect that the computer performs poorly because of malicious software.

You need to identify the source of the malicious software.

What should you do?

You are a consumer support technician. A customer submits a print job to an inkjet printer that is connected to the computer with a USB cable.

When the customer prints color documents, the colors yellow and green do not appear.

You need to ensure that the print device prints documents in full color.

What should you do?

You are a consumer support technician. User1 wants to install Windows Vista on a computer. User1 wants to configure the user accounts so that User2 is unable to access the account, files, or folders of User1.

You need to ensure that User1 is able to restrict the access.

What should you do?

You are a consumer support technician.

A customer has upgraded a computer to Windows Vista. The computer does not contain a floppy disk drive.

The customer is concerned that they may forget their logon credentials.

You need to recommend a solution that enables the customer to reset their password if it is forgotten.

What should you recommend?

You are a consumer support technician. A user has an application that tracks financial information from the Internet.

The application stores data in a folder named Finance located on the C: drive. The C: drive has 20 GB of free space.

The application writes data to a single file until the file reaches a size of 100 MB. The application then begins to write to a new file. A new file is created every two days.

After the application is installed, the user reports that there is a delay when opening files.

You need to reduce delays when opening files.

What should you do?

You are a consumer support technician.

A customer has a home office network with several users. All computers run Windows Vista. User1 wants to share the built-in Public folder with User2. User1 does not want other users on the network to access the Public folder.

You need to ensure that only User1 and User2 can access the Public folder.

What should you do?