You are a consumer support technician. A user downloads and installs an application from the Internet on a computer that runs Windows Vista.

After the user reboots the computer, a blue screen Stop error is displayed and the user is not able to start Windows Vista.

You need to ensure that the user is able to start Windows Vista.

What should you do?

You are a consumer support technician. A users computer is configured as shown in the following exhibit. (Refer to the Exhibit.)

The customer wants to install a new custom application that has not been tested on Windows Vista.

You need to recommend a solution to allow the computer to be recovered in the event that the application modifies system files or settings.

What should you do?

Exhibit:

You are a consumer support technician.

A customers Windows Vista computer has a 146-GB hard disk with two logical drives. The first logical drive is 100GB and contains the system and boot files. The second logical drive is 800MB and contains user data. Both logical drives are formatted with the NTFS file system.

You need to ensure that a system restore point can be created for all of the logical drives on the system.
You also need to ensure that no data is lost during this process .

What should you do?

You are a consumer support technician for your company. A customer plays audio content for a social event by using Microsoft Windows Media Center. The customer wants the guests to be able to see the current media selections and browse through the additional content.

You need to ensure that guests are prevented from interrupting the audio playback by accidentally closing Windows Media Center.

What should you do?

You are a consumer support technician.

A customer reports that she cannot send e-mail to her mail server from a Windows Vista computer. You identify that the customer connects to the mail server by using SMTP.

You need to identify if the ports used by the SMTP server are open.

What should you do first?

You are a consumer support technician. A user reports that the users computer takes more than five minutes to load the desktop after logon.

You suspect that a rogue application is configured to start automatically at startup.

You need to prevent unknown applications from loading at startup.

What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

You are a consumer support technician.

A customer needs to use a custom application on her Windows Vista computer. The custom application saves data to the %programfiles%\app1 folder.

You install the custom application on the customers computer.

You need to ensure that the customer can run the custom application.

What two configurations should you recommend? (Each correct answer presents a complete solution. Choose two.)

You are a consumer support technician. A user installs two applications from the same software vendor on a computer that runs Windows Vista . The two applications are designed to run on Microsoft Windows 2000.

One application runs successfully in Windows 2000 compatibility mode. The other application fails. The failed application requires elevated privileges when it runs.

You need to configure the Windows Vista computer to run the failed application. You want to achieve this goal by granting the least possible level of privilege.

What should you do?

You are a consumer support technician.

A user has a desktop computer and a portable computer. Both computers run Windows Vista.

The user rips 40 CDs to digital format on the desktop computer. The Microsoft Windows Media Player application on the desktop computer is configured as shown in the Desktop computer configuration exhibit. (Refer to the Exhibit.)

The user transfers 30 music files from the desktop computer to the portable computer. When the user attempts to play the music files, an error message is received. The Windows Media Player application on the portable computer is configured as shown in the Portable computer configuration exhibit. (Refer to the Exhibit.)

You need to ensure that the user can listen to the music files on both the desktop computer and the portable computer.

What should you do?

Exhibit:

You are a consumer support technician. A user has a computer that runs Windows Vista Business Edition.

You perform a Full backup of all data every Friday night.

On Monday, the user upgrades an application by using an .msi installer file. After the upgrade, the application stops working several times on Tuesday and Wednesday. On Thursday, the application fails to respond.

You need to restore the application to its state prior to the upgrade. You also need to prevent any loss of application data.

What should you do?