You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).

Users report that they frequently access a Web site that offers weather information that they need to do their work. The content is stored locally for offline use. The users say that they could view animated maps before they installed new computers. Now they cannot view the animated maps.

The company relies on these animated maps to run the business. The users want to download dynamic content from the Web site.

What should you instruct the users to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office 2003.

A user reports that he wants to share the C:DocumentsSales folder on his computer with other specific network users. The user states that he wants only members of the domain Sales group to be able to read or modify the files. No other users should have access to the files.

You need to ensure that the user can share the files appropriately.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Outlook Express. A user reports that he wants to import contacts from his home computer to Outlook Express on his work computer. The user states that he has a copy of the Windows address book file from his home computer that he has brought to the office.

You need to ensure that the user can import the contacts from his home computer to Outlook Express on his work computer.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of a domain.

The system administrator announces that all portable computers in the company must be configured to monitor essential security settings.

A user needs to configure her computer to monitor essential security settings.
What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Outlook Express. A user reports that he wants to import contacts from his home computer to Outlook Express on his work computer. The user states that he has a copy of the Windows address book file from his home computer that he has brought to the office.

You need to ensure that the user can import the contacts from his home computer to Outlook Express on his work computer.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP. The company uses a Microsoft Exchange Server 2003 computer for all messaging. All users access e-mail by using Microsoft Outlook 2002.

A user reports that he will be on vacation and wants Outlook to automatically reply to incoming e-mail messages. The user states that his computer will be turned off while he is on vacation. The user wants Outlook’s reply to tell senders that he will be on vacation for two weeks.

You need to ensure that the user successfully configures the automatic reply to senders.

What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional and an application named App1.

A user reports that whenever she attempts to open a file for App1, she is directed to the C:Program Files folder, not to her home directory. You discover that the user runs App1 by clicking a shortcut on her desktop.

You need ensure that the user is directed to her home directory when she opens a file for App1.
What should you instruct the user to do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

A user wants to have the highest degree of protection against cookies that still allows her to log on to Web sites and store personal data. She wants to prevent cookies from advertisers on third-party Web sites from being stored on her computer.

You need to ensure that the user’s Internet options are configured properly.

What should you instruct the user to do in Internet Options in Control Panel?

You are a desktop support technician for your company.

A customer running Windows XP Home Edition and Microsoft Outlook Express reports that he cannot access previously saved e-mail messages. You verify that there are no e-mail messages when the customer opens Outlook Express.
You need to ensure that the customer can access his previously saved e-mail messages.

What should you do?

You are a desktop support technician for your company.

A customer running Windows XP Home Edition with an antivirus application installed reports that he downloaded a program from the Internet and installed it on his computer. After installing the program, he began to receive e-mail messages from people whom he does not know. These e-mail messages state that he sent an e-mail message to them. The user removed the program but he is still receiving the e-mail messages with the same message content from people whom he does not know.

You need to identify the cause of these e-mail messages.

What should you instruct the user to do?