Topic 11, Scenario 11 “Incident Management”
The following is the current incident handling process in used at the company.
Step 1: Incident is documented in the incident Tile with the following information:
– Software module or area where the fault occurred
– Who has reported the fault
– Hardware configuration used for the test that found the fault
– The sequential incident number (1 greater than the last one recorded)
Step 2: Developer assigned to fix the fault
Step 3: Developer fixes the fault
Step 4: Developer signs off the incident as closed, and it is then removed from the incident file
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Regarding the process described above, what is the most important recommendation you would
make using IEEE 1044 as a guide?
A.
No priority or severity assigned
B.
Incident numbering is manual rather than automated
C.
No mentioning of reproduceability
D.
No classification on type of incident
Explanation:
I have the same idea. A
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The IEEE 1044 defect lifecycle consists of four steps
From defect lifecycle following is missing:
Action Step: If the defect is resolved, regression testing and confirmation testing must occur.Any tests that were blocked by the defect can now progress.
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The question is related to IEEE 1044 process and not fields missing from the incident report
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