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Category: CTAL-TM-001

Exam CTAL-TM-001: ISTQB Certified Tester Advanced Level – Test Manager

what is the most important recommendation you would make using IEEE 1044 as a guide?

Topic 11, Scenario 11 “Incident Management”
The following is the current incident handling process in used at the company.
Step 1: Incident is documented in the incident Tile with the following information:
– Software module or area where the fault occurred
– Who has reported the fault
– Hardware configuration used for the test that found the fault
– The sequential incident number (1 greater than the last one recorded)
Step 2: Developer assigned to fix the fault
Step 3: Developer fixes the fault
Step 4: Developer signs off the incident as closed, and it is then removed from the incident file
******************************

Regarding the process described above, what is the most important recommendation you would
make using IEEE 1044 as a guide?

you need to address in detail in the master test plan?

Topic 12, Scenario 12 “Automatic Teller Machine (ATM)”
You are a test manager in charge of integration, system and acceptance testing for a bank. You
are working on a project to upgrade an existing ATM to allow customers to obtain cash advances
from supported credit cards. The system should allow cash advances from €20 to €500,
inclusively, for all supported credit cards. The supported credit cards are American Express, VISA,
Eurocard and Mastercard.
In the master test plan the following items are listed in the section named “items and/or features to
be tested”:
I All supported credit cards
II Language localization
II Valid and invalid advances
IV Usability
V Response time
*********************************

Continuing with the Scenario described in the previous question, which of the following topics
would you need to address in detail in the master test plan?

select the TWO items and/or features for which sufficient information is available to proceed with test design

Topic 12, Scenario 12 “Automatic Teller Machine (ATM)”
You are a test manager in charge of integration, system and acceptance testing for a bank. You
are working on a project to upgrade an existing ATM to allow customers to obtain cash advances
from supported credit cards. The system should allow cash advances from €20 to €500,
inclusively, for all supported credit cards. The supported credit cards are American Express, VISA,
Eurocard and Mastercard.
In the master test plan the following items are listed in the section named “items and/or features to
be tested”:
I All supported credit cards
II Language localization
II Valid and invalid advances
IV Usability
V Response time
*********************************

Relying only on the information provided in the scenario, select the TWO items and/or features for
which sufficient information is available to proceed with test design.

what number of tests remain to be run?

Topic 12, Scenario 12 “Automatic Teller Machine (ATM)”
You are a test manager in charge of integration, system and acceptance testing for a bank. You
are working on a project to upgrade an existing ATM to allow customers to obtain cash advances
from supported credit cards. The system should allow cash advances from €20 to €500,
inclusively, for all supported credit cards. The supported credit cards are American Express, VISA,
Eurocard and Mastercard.
In the master test plan the following items are listed in the section named “items and/or features to
be tested”:
I All supported credit cards
II Language localization
II Valid and invalid advances
IV Usability
V Response time
*********************************

Given the following figures for the testing on a project, and assuming the failure rate for initial tests
remains constant and that all retests pass, what number of tests remain to be run?

what is the most appropriate next test phase?

Topic 12, Scenario 12 “Automatic Teller Machine (ATM)”
You are a test manager in charge of integration, system and acceptance testing for a bank. You
are working on a project to upgrade an existing ATM to allow customers to obtain cash advances
from supported credit cards. The system should allow cash advances from €20 to €500,
inclusively, for all supported credit cards. The supported credit cards are American Express, VISA,
Eurocard and Mastercard.
In the master test plan the following items are listed in the section named “items and/or features to
be tested”:
I All supported credit cards
II Language localization
II Valid and invalid advances
IV Usability
V Response time
*********************************

Given is the following defect removal chart reported at the end of system testing – showing total
defects detected and closed defects (fixed and successfully retested). A number of open defects
are classified as critical. All tests have been executed.

Based on the chart above, what is the most appropriate next test phase?


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