Which of the following statements about incident reporting and logging is CORRECT?
A.
Incidents can only be reported by users, since they are the only people who know when a
service has been disrupted
B.
Incidents can be reported by anyone who detects a disruption or potential disruption to
normal service. This includes technical staff
C.
All calls to the Service Desk must be logged as Incidents to assist in reporting Service
Desk activity
D.
Incidents reported by technical staff must be logged as Problems because technical staff
manages infrastructure devices not services