Which of the following is the BEST definition of a Risk?
Which of the following is the BEST definition of a Risk?
What are the publications that provide guidance specific to industry sectors and organization types known as?
What are the publications that provide guidance specific to industry sectors and organization
types known as?
Which of the following are goals of Service Operation?
Which of the following are goals of Service Operation?
To coordinate and carry out the activities and processes required to deliver and manage
services at agreed levels to the business
The successful release of services into the live environment
Which statement about Service Level Agreements (SLAs) is CORRECT?
Which statement about Service Level Agreements (SLAs) is CORRECT?
Which of the following activities are helped by recording relationships between Configuration Items (CIs)?
Which of the following activities are helped by recording relationships between Configuration
Items (CIs)?
1) Assessing the impact and cause of Incidents and Problems
2) Assessing the impact of proposed Changes
3) Planning and designing a Change to an existing service
4) Planning a technology refresh or software upgrade
What does a service always deliver to customers?
What does a service always deliver to customers?
Which of the following is the BEST definition of the term service management?
Which of the following is the BEST definition of the term service management?
Which role is accountable for a specific service within an organization?
Which role is accountable for a specific service within an organization?
Which of the following is commonly found in a contract underpinning an IT service?
Which of the following is commonly found in a contract underpinning an IT service?Financial
arrangements related to the contract Description of the goods or service provided
Responsibilities and dependencies for both parties
Which of the following is NOT a purpose of Service Transition?
Which of the following is NOT a purpose of Service Transition?