which role?
Ensuring that the confidentiality, integrity and availability of the services are maintained to
the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?
Identify the input to the Problem Management process.
Identify the input to the Problem Management process.
Which of the following provides resources to resolve operational and support issues during Release and Deploym
Which of the following provides resources to resolve operational and support issues during
Release and Deployment?
Which of the following is a correct list of these ‘Four Ps’?
Service Design emphasizes the importance of the ‘Four Ps’. Which of the following is a
correct list of these ‘Four Ps’?
Which part of ITIL provides guidance in adapting good practice for specific business environments and organiza
Which part of ITIL provides guidance in adapting good practice for specific business
environments and organizational strategies?
Who owns the specific costs and risks associated with providing a service?
Who owns the specific costs and risks associated with providing a service?
Where should the definitive authorized versions of all media Configuration Items (CIs) be stored and protected
Where should the definitive authorized versions of all media Configuration Items (CIs) be
stored and protected?
Which of the following are aspects of Service Design?
Which of the following are aspects of Service Design?
Architectures
Technology
Service Management processes
Metrics
Which is the BEST definition of a Configuration Item (CI)?
Which is the BEST definition of a Configuration Item (CI)?
Which model delivers a view of the services, assets and infrastructure?
Which model delivers a view of the services, assets and infrastructure?