A worldwide shipping corporation is interested in streamlining their business. Their current service
management solution is distributed across different sites and each site is running a set of distinct
tools to support operations. The tools at each location are a combination of open source, industry
standard, and home grown solutions. Additionally, the customer complains that it is difficult to
identify service-impacting issues based on the events generated.
Which three sources should be interviewed to gather the necessary requirements? (Choose
three.)
A.
Project sponsors
B.
Change manager
C.
Help desk personnel
D.
Application developers
E.
Service support personnel
F.
IT operations management for each location
Explanation: