Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?
A. Contact Center Multimedia (CCMM)
B. Avaya Agent Desktop (AAD)
C. Contact Center Manager Server (CCMS)
D. Contact Center Manager Administration (CCMA)
Reference: https://downloads.avaya.com/css/P8/documents/101059089 (69)