In which two ways can you tag additional meta-data information with a call that is being handled by

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

A. by utilizing the API calls provided by a third party

B. by using Desktop Monitor > Learning Console

C. by manually entering into MS Excel and import back into application

D. by managing the Tags feature in the application