How can a quality evaluator perform mock evaluations? A. by creating a custom evaluation type B. by associating a custom evaluation type, while evaluating the interaction C. by selecting ‘Normal’ as the evaluation type, while evaluating an interaction D. by creating and associating a custom evaluation type, which is flagged as ignored from scoring, while […]

What is the permission that allows a supervisor to administer all the employees? A. Company Admin B. System Admin C. Superuser D. App Admin

In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.) A. Node B. Component C. Analytics D. Service E. Application

What are three ways to configure a common set of recording rules for few or all the employees? (Choose three.) A. System Configuration B. Storage Rules C. Employees > Voice Settings D. Recording Rules E. Bulk Actions

For an Avaya Workforce Optimization Select deployment, in which two places can you view the license and modules that were purchased? (Choose two.) A. Configuration B. System Configuration C. Organization Profile D. License Details interface in Tenant Administration

Which action can Auto Assign eLearning courses/quizzes? A. View the Evaluations. B. Assign them via coaching. C. Assign them from library interface. D. Associate course/quiz to a response.

What does the Desktop Monitor application support? A. all browsers but not Windows applications B. only the Internet Explorer browser C. only the Chrome browser D. all Windows applications and browsers

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.) A. by utilizing the API calls provided by a third party B. by using Desktop Monitor > Learning Console C. by manually entering into MS Excel and import back into […]

When an Interaction is Flagged for QA, where can the QA Analyst see this interaction? A. Plans B. Evaluate > My Assignments C. Adhoc Evaluations D. View Evaluations E. Distribution Pool

In Employee Manager, which Bulk Action is not possible? A. Bulk Change the Supervisor Association B. Bulk Change of Privileges C. Bulk Change of Queue Association D. Bulk Change the Recording Configuration Reference: https://downloads.avaya.com/css/P8/documents/101025311 (43)