What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.) A. They can decline the evaluation. B. They can appeal the evaluation. C. They can escalate it with the superior. D. They can click on the disagree button in the evaluation view mode.

What are three ways to assign eLearning courses/quizzes? (Choose three.) A. Interaction playback B. Learn>Library C. Management D. Coaching E. Evaluation