Why are processes required?

A.
to be able to define quality objectives in a structured manner

B.
to ensure that service issues never arise

C.
to provide consistency in the output from activities

D.
to satisfy the needs of major outsource providers

Explanation:

A) Incorrect. The processes should support the quality objectives.
B Incorrect. Service issues are a part of day to day life; processes will help to minimize their
impact.
C) Correct. A predictable approach is required.
D) Incorrect. Touch points with suppliers are needed to demonstrate end to end quality control.