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Which of the following is a key objective of the Service Level Management Service Management Function (SMF)?

Which of the following is a key objective of the Service Level Management Service
Management Function (SMF)?

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A.
formalizing Operational Level Agreements (OLAs)

B.
providing primary liaison and customer service to the IT user community

C.
providing the mechanism for setting clear expectations about the service being delivered

D.
satisfying customers by ensuring that the Operations department meets the customers’
demands


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