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You are here: Home > EXIN Exam Questions > ITIL-F (v.1) > Where would you expect incident resolution targets to be documented?

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Where would you expect incident resolution targets to be documented?

seenagapeMarch 15, 2015

Where would you expect incident resolution targets to be documented?

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A.
A service level agreement (SLA)

B.
A request for change (RFC)

C.
The service portfolio

D.
A service description

In ITIL-F (v.1)Exam ITIL-F (update March 11th, 2015)

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One Comment on “Where would you expect incident resolution targets to be documented?”

Nil says:

February 16, 2017 at 9:07 am

A

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Lidia wrote It looks to me that answer D is correct. Please see explanation below. From the "ITIL Foundation Exam Study Guide" by ...

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