What is a RACI model used for?
What is a RACI model used for?
Which one of the following statements about Incident reporting and logging is correct?
Which one of the following statements about Incident reporting and logging is correct?
what might the likely outcome be in terms of responsiveness to customer needs?
In Service Operation, if too much emphasis is placed on ‘Stability’, what might the likely outcome
be in terms of responsiveness to customer needs?
Major Incidents require:
Major Incidents require:
Which of the following is NOT one of the five individual aspects of Service Design?
Which of the following is NOT one of the five individual aspects of Service Design?
Who is responsible for defining Key Performance Indicators (KPIs) for the Change Management process?
Who is responsible for defining Key Performance Indicators (KPIs) for the Change Management
process?
Which of the following is concerned with fairness and transparency?
Which of the following is concerned with fairness and transparency?
Contracts relating to an outsourced Data Centre would be managed by?
Contracts relating to an outsourced Data Centre would be managed by?
What imbalance does this represent?
An IT department is under pressure to cut costs. As a result, the quality of services has started to
suffer. What imbalance does this represent?
which of the following?
“Service Management is a set of specialized organizational capabilities for providing value to
customers in the form of services”. These specialized organizational capabilities include which of
the following?