Within service design, what is the key output handed over to service transition?
Within service design, what is the key output handed over to service transition?
Which of these statements about resources and capabilities is CORRECT?
Which of these statements about resources and capabilities is CORRECT?
Which of the following are basic concepts used in access management?
Which of the following are basic concepts used in access management?
What do customer perceptions and business outcomes help to define?
What do customer perceptions and business outcomes help to define?
Which process is responsible for discussing reports with customers showing whether services have met their tar
Which process is responsible for discussing reports with customers showing whether services have met their targets?
What body exists to support the authorization of changes and to assist change management in the assessment and
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
When can a known error record be raised?
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
The BEST description of an incident is:
The BEST description of an incident is:
Which of the following types of service should be included in the scope of service portfolio management?
Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service