Which of the following is an objective of business relationship management?

Which of the following is concerned with fairness and transparency?

Which of the following is the BEST description of a Service-based Service Level Agreement(SLA)?

Which of the following is a responsibility of Supplier Management?

Which of the following is MOST concerned with the design of new or changed services?

Which of these should a change model include?

1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures