Which one of the following is an objective of service catalogue management?
Which one of the following is an objective of service catalogue management?
Which of the following is NOT a valid objective of problem management?
Which of the following is NOT a valid objective of problem management?
What is the BEST description of an operational level agreement (OLA)?
What is the BEST description of an operational level agreement (OLA)?
Which of the following should IT service continuity strategy be based on?
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
" What are these four Ps?
Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of “the four Ps.” What are these four Ps?
Which one of the following is concerned with policy and direction?
Which one of the following is concerned with policy and direction?
Which one of the following is NOT part of the service design stage of the service lifecycle?
Which one of the following is NOT part of the service design stage of the service lifecycle?
Hierarchic escalation is BEST described as?
Hierarchic escalation is BEST described as?
Which one of the following is the BEST description of the items above?
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
Which process would be used to compare the value that newer services have offered over those they have replace
Which process would be used to compare the value that newer services have offered over those they have replaced?