Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the servic
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
Where should details of a Workaround always be documented?
Where should details of a Workaround always be documented?
What are Request Models used for?
What are Request Models used for?
What are these BEST described as?
Consider the following list:
1. Change Authority
2. Change Manager
3. Change Advisory Board (CAB)
What are these BEST described as?
Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?
Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?
The MAIN objective of Service Level Management is:
The MAIN objective of Service Level Management is:
Which process is responsible for controlling, recording and reporting on versions, attributes and relationship
Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?
What is the Service Pipeline?
What is the Service Pipeline?
Which of the following statements is CORRECT?
Which of the following statements is CORRECT?