Which one of the following is it the responsibility of supplier management to negotiate and agree?

Which one of the following statements BEST describes a definitive media library (DML)?

Which one of the following are the two primary elements that create value for customers?

In terms of adding value to the business, which one of the following describes service operation s contribution?

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

Which one of the following do major incidents require?

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

Which one of the following is the BEST description of a service request?

Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT service provider can always provide minimum
agreed business-related service levels?

What is the primary focus of the business management?