Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

Which of the following is NOT an objective of service transition?

What is the name of the group that should review changes that must be implemented faster than the normal change process?

Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

What are the categories of event described in the ITIL service operation book?

Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

Which process is responsible for managing relationships with vendors?

What is the result of carrying out an activity, following a process or delivering an IT service known as?

Which one of the following is NOT part of the service design stage of the service lifecycle?