Which of the following calculates the number of defects per million opportunities?
Which of the following calculates the number of defects per million opportunities?
what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the
Customer to attend a service review meeting for discussing changes to the service scope?
Can this person perform internal audits for the delivery processes?
The appointed member of management is only responsible for the co-ordination and management
of all services. Can this person perform internal audits for the delivery processes?
What can be improved by achieving quality objectives?
What can be improved by achieving quality objectives?
What does an IT service definition include?
What does an IT service definition include?
Which one of the following standards is concerned primarily with security?
Which one of the following standards is concerned primarily with security?
Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing, supporting
Which of the following defines a lifecycle that is split into four quadrants (optimizing, changing,
supporting and operating)?
what is it that will be audited for certification?
When scoping for ISO/IEC 20000, what is it that will be audited for certification?
Which of the following is within the scope of the requirements of ISO/IEC 20000?
Which of the following is within the scope of the requirements of ISO/IEC 20000?
What else do all employees need to be aware of?
Top management needs to ensure that its employees are aware of the relevance and importance of
their activities. What else do all employees need to be aware of?