Which of the following standards was the forerunner to ISO/IEC 20000?
Which of the following standards was the forerunner to ISO/IEC 20000?
What is a Configuration Baseline?
What is a Configuration Baseline?
What is the objective of planning and implementing new or changed services?
What is the objective of planning and implementing new or changed services?
what should always be informed in case a Release is rejected, delayed or cancelled?
Who or what should always be informed in case a Release is rejected, delayed or cancelled?
What is required for an implementation of IT Service Management to be successful?
What is required for an implementation of IT Service Management to be successful?
What should not be part of a Service Level Agreement (SLA)?
What should not be part of a Service Level Agreement (SLA)?
How are these service reports used?
The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are
these service reports used?
What are the key contents of an IT Service Management system?
What are the key contents of an IT Service Management system?
What is the purpose of a Problem review?
What is the purpose of a Problem review?
What is part of the policy for Budgeting and Accounting for IT Services?
What is part of the policy for Budgeting and Accounting for IT Services?