Which problem management activity ensures that a problem can be easily tracked and management information can
Which problem management activity ensures that a problem can be easily tracked and management
information can be obtained?
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that c
Which process is responsible for eliminating recurring incidents and minimizing the impact of
incidents that cannot be prevented?
What are the categories of events described in the ITIL service operation book?
What are the categories of events described in the ITIL service operation book?
Which of the following is the BEST description of a centralized service desk?
Which of the following is the BEST description of a centralized service desk?
Which of the following would be most useful in helping to implement a workaround as quickly as possible?
Which of the following would be most useful in helping to implement a workaround as quickly as
possible?
Which of the following would NOT be contained in a release policy?
Which of the following would NOT be contained in a release policy?
Which reason describes why ITIL is so successful?
Which reason describes why ITIL is so successful?
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
What type of record should you raise when a problem diagnosis is complete and a workaround is
available?
Which two elements of financial management for IT services are mandatory?
Which two elements of financial management for IT services are mandatory?
What is the primary focus of business capacity management?
What is the primary focus of business capacity management?