What is the name of the group that should review changes that must be implemented faster than the normal chang
What is the name of the group that should review changes that must be implemented faster than
the normal change process?
Which of the following is NOT an objective of service transition?
Which of the following is NOT an objective of service transition?
Which of the following types of service should be included in the scope of service portfolio management?
Which of the following types of service should be included in the scope of service portfolio
management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
The BEST description of an incident is:
The BEST description of an incident is:
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Which one of the following is the CORRECT set of steps for the continual service improvement
approach?
When can a known error record be raised?
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
What body exists to support the authorization of changes and to assist change management in the assessment and
What body exists to support the authorization of changes and to assist change management in the
assessment and prioritization of changes?
Which process is responsible for discussing reports with customers showing whether services have met their tar
Which process is responsible for discussing reports with customers showing whether services have
met their targets?
What do customer perceptions and business outcomes help to define?
What do customer perceptions and business outcomes help to define?
Which of the following are basic concepts used in access management?
Which of the following are basic concepts used in access management?