Which of the following would NOT be contained in a release policy?

Which reason describes why ITIL is so successful?

What type of record should you raise when a problem diagnosis is complete and a workaround is
available?

Which two elements of financial management for IT services are mandatory?

What is the primary focus of business capacity management?

Which statement about the service portfolio is TRUE?

Which of the following statements describes the objectives of service asset and configuration
management?
1. To identify, control, report and verify service assets and configuration items (CIs)
2. To account for, manage and protect the integrity of service assets and configuration items
3. To establish and maintain an accurate and complete configuration management system
4. To document all security controls together with their operation and maintenance

Which stage of the change management process deals with what should be done if the change is
unsuccessful?

Which of the following is MOST concerned with the design of new or changed services?

Which of these recommendations is best practice for service level management?
1. Include legal terminology in service level agreements (SLAs)
2. It is NOT necessary to be able to measure all the targets in an SLA