Which process would maintain policies, standards and models for service transition activities and processes?
Which process would maintain policies, standards and models for service transition activities and
processes?
Which of the following identifies the purpose of design coordination?
Which of the following identifies the purpose of design coordination?
Which process has the following objective, ‘Produce service design packages (SDPs) based on service char
Which process has the following objective, ‘Produce service design packages (SDPs) based on service
charters and change requests’?
Which of the following activities would be performed by a process manager?
Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
Which role is accountable for the operational management of a process?
Which role is accountable for the operational management of a process?
Which of the following statements is CORRECT for every process?
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
Which of the following should be done when closing an incident?
Which of the following should be done when closing an incident?
1. Check the incident categorization and correct it if necessary
2. Check that the user is satisfied with the outcome
Which of the following is NOT an objective of request fulfillment?
Which of the following is NOT an objective of request fulfillment?
Which process would you MOST expect to be involved in the management of underpinning contracts?
Which process would you MOST expect to be involved in the management of underpinning
contracts?
Which of the following are valid parts of the service portfolio?
Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue