Which statement about the known error database (KEDB) is CORRECT?

Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by
identifying improvements to IT services?

Which ITIL process is used to restore normal service operation as quickly as possible?

What BEST describes the purpose of analyzing risk?

What does the term “Wisdom” represent within the Data-to-Information-to-Knowledge-to-Wisdom (DIKW)?

Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?

Which is an example of an internal customer?

Which is the CORRECT list of metrics to support CSI activities?

Which is an example of improving service utility using service management automation?

Which is NOT a service desk type described in the ITIL service operation guidance?