The multi-level SLA’ is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

Which one of the following would NOT involve event management?

Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1. Monitoring system availability
2. Designing availability into a proposed solution

Which one of the following is the BEST description of a major incident?

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

Which one of the following is the BEST definition of an event?

Which one of the following is an objective of service transition?

Which one of the following generates demand for services?

What is the BEST description of an operational level agreement (OLA)?

Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment