Who is responsible for defining metrics for change mana…
Who is responsible for defining metrics for change management?
Which of the following activities are performed by a desk?
Which of the following activities are performed by a desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes
Which one of the following activities would be performe…
Which one of the following activities would be performed by access management?
Which one of the following is the BEST description of a…
Which one of the following is the BEST description of a service-based service level agreement (SLA)?
which of the following areas would ITIL complementary g…
In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models
Which of the following is an objective/are objectives o…
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created
Which one of the following is the BEST description of a…
Which one of the following is the BEST description of a service level agreement (SLA)?
Which one of the following activities is NOT part of th…
Which one of the following activities is NOT part of the Deming Cycle?
Which process is responsible for controlling, recording…
Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
Which processes are responsible for the regular review …
Which processes are responsible for the regular review of underpinning contracts?