Which one of the following is the BEST description of a service request?
Which one of the following is the BEST description of a service request?
Which process includes business, service and component sub-processes?
Which process includes business, service and component sub-processes?
which stage of the service lifecycle should the processes necessary to operate a new service be defined?
At which stage of the service lifecycle should the processes necessary to operate a new service
be defined?
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptabl
Which process is involved in monitoring an IT service and detecting when the performance drops
below acceptable limits?
Which one of the following do major incidents require?
Which one of the following do major incidents require?
Which one of the following is the BEST description of the items above?
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
Which one of the following contains information that is passed to service transition to enable the implementat
Which one of the following contains information that is passed to service transition to enable the
implementation of a new service?
Which one of the following is the purpose of service level management?
Which one of the following is the purpose of service level management?
Which one of the following is the BEST description of a relationship in service asset and configuration manage
Which one of the following is the BEST description of a relationship in service asset and
configuration management?
Which one of the following can help determine the level of impact of a problem?
Which one of the following can help determine the level of impact of a problem?