What do customer perceptions and business outcomes help…
What do customer perceptions and business outcomes help to define?
Which process is responsible for discussing reports wit…
Which process is responsible for discussing reports with customers showing whether services have met their targets?
What body exists to support the authorization of change…
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
When can a known error record be raised?
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
Which one of the following is the CORRECT set of steps …
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
The BEST description of an incident is:
The BEST description of an incident is:
Which of the following types of service should be inclu…
Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
Which of the following is NOT an objective of service t…
Which of the following is NOT an objective of service transition?
Which of the following lists has the proper order for how ISA Server 2006 checks rule elements that make up an
ISA Server 2006 features extensive rule matching abilities. Which of the following lists has the proper order for how ISA Server 2006 checks rule elements that make up an Access rule?
What is the name of the group that should review change…
What is the name of the group that should review changes that must be implemented faster than the normal change process?